Cases - Business

Each time you pick up the phone to execute a collections call, arm yourself with a positive attitude. The energy you portray in your voice will unconditionally dictate the results y

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ou receive. Keep a smile on your face, although the person you’re speaking with may not be able to see it, they will inevitably hear it in the tone of your voice.

Give the debtor y

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

our undivided attention, refrain from putting them on hold if you get a call on another line, this is considered bad phone etiquette, and with good reason. The last thing you want t

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

o imply is that the debtors time is less than valuable. Allow the answering machine to retrieve the other call, you can always return the other persons call as soon as you are finis

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

hed. A prompt reply to a phone message leaves a good impression. Consider how it makes you feel when you are put on hold.

Timing is everything, take into consideration what time of

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

day the person you’re calling starts their day. If the office opens at 9:00 give them a little time to settle in, have their first cup of coffee, check their messages etc. Consider

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

calling about 9:30 or shortly there after. Making calls during a typical lunch hour should be avoided, its likely you’re not going to reach anyone at this time of day. When the deb

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

tor indicates a call back is necessary, ask them when the best time to call would be, then make a note of it as a reference for the next time you call. A good rule of thumb is to ca

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ll early in the day, the last thing anyone wants to hear after a hectic day is You owe money, now pay up! and that may very well be the way they interpret your call.

Never discuss

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

a financial issue with anyone other than the debtor. Money is a sensitive subject, and is commonly considered private and confidential. When you’re making a call that requires you t

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

leave a message, make it brief. Simply state your name and leave your number when you request a call back. Legal issues may arise if the wrong person intercepts the message. Always

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

assume someone other than the debtor may retrieve your message, this will alleviate any chance of repercussions.

Speak with the person who’s responsible for the bill. If the CFO a

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

pproved the bill then discuss the account with the CFO. Go directly to the source, eliminate the middle man. If you are unsure if you are speaking with the appropriate person, ask i

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

f they are the person who approves payments. If they are not, politely request to speak with the person who makes those decisions, ask for their full name and extension, or direct n

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

umber for future reference. Your goal is to get the invoice paid, you cant accomplish this if you continually get the run around. Getting the full name of the decision maker elimina

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

tes the need to ask May I speak with John please? Getting an extension or direct line gives you the advantage of going directly to the source.

When calling a business, do not indic

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ate to the receptionist that you are calling Mr. Smith about an unpaid bill. Be especially careful in choosing your words. Contrary to popular belief, a debtor may indeed take you t

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

o court and successfully sue you based on what you said. The bill you are calling about is nobody’s business other than the one who owes it. Discrediting the debtor will not assist

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

you in achieving your goal.

When following up on a delinquent aging report, start your conversation by saying you were concerned the invoice was not received, or ask if there was a

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

problem with the product or service you provided. The debtor will more than likely know the reason for your call, this will prevent the debtor from becoming automatically defensive

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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